Introduction

These general terms and conditions of sale apply to any order placed on the 01GT.de website and take precedence over any other document, unless otherwise agreed in writing.
They may be amended at any time; the applicable version is the one in effect at the time of the order.
By placing an order, the customer fully accepts these general terms and conditions of sale.

Product Information

The company takes the utmost care in publishing information about the essential characteristics of its products, particularly through technical descriptions provided by its partners and suppliers, as well as non-contractual photographs illustrating the products, within technical limits and in accordance with market standards.
Should any of 01GT.de's suppliers remove or modify items that are part of a registered order, the company is entitled to cancel the order in progress, unless the customer agrees to a modification.
The weights shown on the site are indicative only, based on information provided by our suppliers.
They may differ slightly in reality.

Refund Policy

At 01GT.de, all our products are made to order, specifically for each order.

In accordance with Article 16 of European Directive 2011/83/EU on consumer rights, personalized products or those made to the customer's specifications are not eligible for the right of withdrawal and therefore cannot be returned, exchanged, or refunded, except in the following case:

Error on our part (defective product, not matching the order, or manufacturing error): in this case, you have 14 days after receipt to contact us, and we will offer you a replacement or a full refund, including return shipping costs.

How to report an issue?
Don't hesitate to reach out to our customer service team, always happy to help: simply let us know your name, order date, and a description of the issue, ideally with photos.

Please note

Refunds are made using the same payment method used for the original purchase.
Processing a refund may take up to 12 business days.
This policy applies without prejudice to your legal rights as a consumer (conformity guarantee, hidden defects).

For any questions, our customer service remains at your disposal.

Availability

All orders will be fulfilled subject to stock availability.
Should one of the ordered products not be available in our stock, we will contact you by e-mail to inform you and let you know the timeframe within which the product could, if applicable, be delivered to you.
If some of the ordered products are temporarily unavailable, we will proceed with a combined shipment once all products have been received.
The availability shown is for guidance only and does not constitute a contractual commitment under any circumstances.

Secure Payment

The only payment methods currently available on the website are Credit Card and Bank Transfer.
When placing your order, use our secure online payment module.
You will then be redirected directly to our bank's website, where you will enter your banking details.
For maximum security, no banking information is transmitted through the 01GT.de website.
Your order will be confirmed as soon as payment is accepted by our bank.

Payment and Deadlines

Our items and goods are payable prior to delivery, and our shipments are made upon receipt of payment.
Any amount paid by the buyer at the time of ordering is considered a deposit between the parties.
Should F.B. DULYS exceptionally grant special payment terms, the items and goods remain subject to a retention of title clause until full payment of the price, costs, and incidentals has been made.
In the event of non-payment of one of the agreed installments, the seller may apply the resolutory condition.
This condition does not affect the immediate transfer of risk at the buyer's own expense.
No discount will be granted for cash payment or for payment made prior to the agreed due date.
In the event of late payment beyond the due date, late payment interest will be charged in accordance with applicable Polish legal provisions (odsetki ustawowe za opóźnienie).

Shipping Costs

Your items will be shipped to the address you provide, with a contribution toward shipping costs added.
With your order, you will receive an invoice that will serve as proof of warranty.
Any order is subject to our acceptance and can be delivered subject to stock availability.

Delivery Method

Your order will be delivered to the address you provided when placing your order.
For any product available in stock, shipment takes place within 48/72 hours.
All shipments are sent with a tracking number.
The shipping time refers to the time needed to prepare and send your parcel from our warehouse.
The delivery time is added on top of that: it is the time the carrier takes to bring the parcel to you.
The total time you wait for your order is therefore the sum of both.
Tracking numbers can be tracked at https://www.17track.net

F.B. DULYS does everything possible to meet the shipping times stated on the website but cannot be held responsible for the consequences of a delivery delay or a lost parcel caused by a third party, by your own fault, or due to an unforeseeable and insurmountable event constituting force majeure (pandemic, end-of-year holiday period).

Christmas period: Each year, delivery times are usually extended during the period from November 15 to December 25 due to the very high volume of parcels processed by postal services.
We bear no responsibility whatsoever for extended delivery times due to the end-of-year holidays.

If a parcel is not received within 30 days of the shipping date, an investigation is carried out with the carrier and may take several days.
During this period, no refund or reshipment can be issued.
If the parcel is declared lost by the postal services, the buyer will be entitled to either a full refund or the shipment of a similar product.

Customs Fees

F.B. DULYS informs you that all fees and taxes related to customs are the responsibility of our valued customers.
F.B. DULYS cannot under any circumstances be held responsible for fees and/or taxes related to customs as part of a sale.

Risks

Items sold travel at the buyer's expense and risk, subject to any possible recourse against the carrier.
Items are deemed to have been received and approved upon leaving our company.
Upon arrival at the destination, it is the customer's responsibility to check their condition before taking possession of them under their own responsibility.

Warranty

F.B. DULYS provides the legal guarantee of conformity and the guarantee against hidden defects under the conditions set out by Polish law and applicable EU law governing sales to consumers.
The buyer has eight days from the discovery of a hidden defect to notify their objections by registered letter with acknowledgment of receipt, or by reaching out directly to our customer service team, who will be happy to guide them through the process.

Liability

F.B. DULYS shall not be held liable for non-performance of the contract concluded in the event of force majeure, an unforeseen event, a total or partial disruption or strike, particularly of postal services and means of transport and/or communication, flooding, fire, or any other cause beyond its control.
F.B. DULYS shall bear no liability for any direct or indirect damage arising from these terms, loss of operation, loss of profit, damages, or costs that may occur.
The choice to purchase a product or service lies solely with the customer's responsibility.
In the event of non-delivery of an order, the User has a maximum of 60 days (from the date of dispatch from our warehouse) to come forward.
No claim will be accepted beyond this deadline, without prejudice to the consumer's mandatory legal rights under applicable law.

Retention of Title Clause

In accordance with applicable Polish law (Article 589 et seq. of the Polish Civil Code on retention of title — zastrzeżenie własności rzeczy sprzedanej), F.B. DULYS retains ownership of the products and goods subject to these sales until full payment of the price and any incidentals has been made.
In the event of total or partial non-payment of the price when due, for any reason whatsoever, F.B. DULYS reserves the right, without formality, to physically repossess these products and goods at the buyer's expense and risk.
In the event of a dispute with a business, the court having jurisdiction over F.B. DULYS's registered office in Poland shall have sole jurisdiction, without prejudice to the mandatory provisions applicable to consumers.

Security and Confidentiality

Card payments are processed by the payment service providers indicated in the "Payment" section at the time of your purchase.
Payment service providers may vary depending on your place of residence.

No credit card numbers are stored on our platform.
An SSL certificate is installed on our server to guarantee the authenticity and security of communications.

In all secure areas where the URL of the 01GT.de website begins with https:// (where the 's' stands for secure), information is encrypted and thus protected before being transferred over the Internet.

Protection of your personal data: In accordance with Regulation (EU) 2016/679 (GDPR), you have the right at any time to access, rectify, erase, or object to the processing of your personal data. Our customer service team is on hand to help you exercise these rights.

Confidentiality

F.B. DULYS undertakes not to disclose any information that could allow a third party to know, directly or indirectly, the details of inquiries made by the customer, and, more generally, no confidential data within the meaning of the GDPR.
In all cases, the customer accesses a secure server compliant with the most effective encryption technology available.

Use of Digital Data

In accordance with Regulation (EU) 2016/679 (GDPR), you have the right to access, rectify, erase, restrict, transfer, and object regarding your personal data.
Any customer may object to their name and address being disclosed or made available to other companies or associations.
To access your data, rectify it, or object to its disclosure to third parties, our customer service team is always available and happy to assist.
You also have the right to lodge a complaint with the competent supervisory authority (in Poland: Prezes Urzędu Ochrony Danych Osobowych — UODO).